BETTER sales conversations begin with BETTER human understanding.
Evolv helps relationship-based sales teams identify the assumptions, habits and behavioural patterns affecting client trust, discovery, follow-up and performance.
Designed for property sales teams, insurance advisory teams and other relationship-driven sales professionals.
01 - Sales Skills. Unlearned. Workshop
A human-centred sales workshop that challenges how we have been taught to sell.
Salespeople are often taught to read clients, overcome objections and control conversations. But a client’s behaviour does not always mean what we think it means.
Silence is not necessarily disinterest. A price objection may not be about price. “Let me think about it” is not always a rejection.This three-hour interactive workshop helps participants recognise when assumptions are influencing their responses—and replace instinctive reactions with better observation, questioning and verification.
Participants will apply the 3C Concept—Clue, Curiosity and Clarity—to understand what may be happening, before using the UNSTALL™ Framework to address the verified concern and create the next honest decision.
What Participants Will Explore:
1. Behavioural Clues
Observe changes in client behaviour without immediately deciding what they mean. Learn to separate what actually happened from the story you create around it.
2. Hesitation, Resistance and Decision-MakingExplore the different factors that may influence a client’s hesitation—including risk, trust, value, control, timing and commitment—without treating possibilities as facts.
3. Questioning and ListeningAsk purposeful questions, listen beyond the first answer and verify what matters before deciding how to respond.
4. Practical Sales ScenariosApply 3C and UNSTALL™ to realistic situations involving price objections, silence, delayed decisions, competing offers and long-term commitments.
Participants Will Leave Better Able To
Recognise assumptions before acting on them
Separate observation from interpretation
Identify behavioural clues during client conversations
Explore hesitation without becoming defensive
Ask questions that uncover the actual concern
Respond to what has been verified—not what has been assumed
Move stalled conversations towards a clear and honest next step
Observe more carefully.
Assume less quickly.
Ask better questions.
Respond more intelligently.
02 - 90-Day Sales Performance Programme
A team-development programme that turns workshop insights into observable and repeatable sales behaviours.
Include:
leader and team diagnostic;
Sales Skills. Unlearned. workshop;
real-client case discussions;
practical conversation simulations;
fortnightly coaching;
individual development priorities;
manager reinforcement tools;
30-, 60- and 90-day progress reviews.
Track leading indicators such as:
quality of discovery conversations;
follow-up consistency;
appointments secured;
proposals or recommendations made;
next-step conversion;
leader-observed behavioural improvement.
03 - 1-1 Sales Performance Coaching Programme
A personalised coaching programme that focuses on the behaviours, communication habits and soft skills that influence how you perform in real sales situations.
Rather than relying on generic scripts or techniques, EVOLV helps you identify the patterns that may be holding you back, strengthen how you listen, question and respond, and build more effective sales behaviours.
Throughout the coaching journey, real-life sales scenarios and simulations are used to bring key concepts and frameworks to life—helping you understand not just what to do, but when, why and how to apply it.
The goal is simple: understand what is holding you back, build better behaviours, and perform with greater clarity, confidence and consistency.